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How Do I Forget The Wi-Fi Profile On My Hotspot?
If you already connected via Wi-Fi first, then connected the Ethernet cable for a stable connection and want the Hotspot only works via Ethernet, you will have to remove and forget the current Wi-Fi.
Unplug your Ethernet cable and finish the steps below. You may reconnect the Ethernet cable again once finished.
- Open Helium App
- Pair your Hotspot by pressing the button on the back of the device for 5-6 seconds
- Select Wi-Fi Network
- Choose a new Wi-Fi
- You’ll be prompted to “Forget Network”
- Then select back
- Plug your Ethernet cable back in