FAQ's

Table of Contents

Why we need to download SenseCAP Hotspot App?

The Original Helium App no longer supports managing manufacturers' Hotspots. SenseCAP Hotspot App can manage SenseCAP MX Hotspot as the Helium App and provides more detailed information and comprehensive functions about your hotspot. Helium Announcement

SenseCAP Hotspot App need enter the Helium wallet 12 seed words?

No,SenseCAP App log in with SenseCAP Dashboard account and add Helium wallet by DeepLink to Helium App or enter Helium wallet address .

Can I onboard a SenseCAP MX Hotspot to my Helium wallet via SenseCAP Hotspot App?

You can only add SenseCAP MX to Helium blockchain.
  1. 1.
    Add your Helium Wallet by Deeplink Helium Wallet
  2. 2.
    Add SenseCAP M1 Hotspot that is the same as Helium App
  3. 3.
    Submit the add Hotspot transaction to Helium App for confirmation

Can I manage other maker hotspot on SenseCAP Hotspot App?

SenseCAP App only supports adding SenseCAP MX Hotspot to helium, but we provide all maker hotspot information such as basic info, reward, activity, location, etc.

Can SenseCAP Hotspot App Manage multiple wallet?

Multi-wallet management is under development, when it ready we will be happy to inform you.