Network Configuration
Having your network configuration setup correctly plays a major role. Please ensure you read all the details below to ensure proper configuration.

Unable to connect to the Internet?

Helium Hotspots may not work if the Hotspot is behind a firewall or uses an incompatible NAT type as described below. In other cases, it may be because of a router configuration/network configuration or your connection is simply offline (no Internet).
Note: If you are not able to properly setup network configuration or the steps below do not work for you, please visit our >> Official Discord Channel for further guidance.

Troubleshooting Steps - Ethernet Connection

  • Please check your Ethernet cables if not using Wi-Fi: Make sure your Ethernet cable is securely plugged into the Hotspot from your router/modem.
    • Blinking amber lights next to the Ethernet port on the Hotspot: Solid connection established.
    • If you do not see blinking amber lights in the Ethernet port, please try a different cable as cables over-time tend to fail.
  • Check your Internet connection: Please ensure that you are able to connect to the Internet from your location using your home computer/laptop/phone, on the same network. If you are unable to connect to the Internet, you will need to contact your Internet Service Provider (ISP) for additional assistance regarding your connection.

Troubleshooting Steps - Wi-Fi Connection

  • If you are using Wi-Fi: Please confirm that you are able to connect to your wireless network with your WEP or WPA security password (aka, Wi-Fi password). If you do not know how to connect or access your wireless modem, you will need to contact the manufacturer of the equipment directly.
    • If you're unable to connect to the internet, power cycle your router. Unplug your Hotspot and router from your wall or power strip for 2 minutes. Then, plug them back in to see if you are able to connect to the Internet.
Relayed? Follow these steps here after ensuring proper Internet connection.
Last modified 2mo ago